Originally by: headbutt

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Originally by: Kahn Moquil

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Originally by: headbutt

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I pay for this game with two accounts

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So do I, and I think it's a good thing that CCP tries to keep a lid on people that are putting a disproportionate level of stress on the petition system.

My experience with GM's has been more or less fine so far, only gripe I've ever had is the response time.

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ok well ansewer this then. Its been over a year now, i can talk about a bug that has since been fix that long ago.

I petitioned about a bug that i had happen to me. Someone used a smartbomb next to a gate while i was trying to jump. Somehow him hitting both me and the gate put me into jump limbo. My log had me in the other system and it also had me dead in the previous system.

Now I petitioned this once I used my second account to prove that it existed. The first GM wouldn't even barely give me the time of day and all other GM's including the senior ones woudn't even take a second to see that it can happen and people were doing it to other people knowing or not about its effects.

Now you tell me why they acted like this? I had to wait weeks in total to conclude it and it took a lot of talking back and forth.

I told them how to do it, I even offered to reproduce it on the main server, test server, wherever it took. They just wouldn't work with me.

After about 30 mails back and forth I ended up with a warning that I couldn't talk about a bug that they wouldn't admit to or replace my ship because of. In so many words i got the point that if I said anything on the forums or anywhere else I would be permabazzored.

With things like this happening how can this new policy do anything but make it worse? Now because of something that they refused to deal with I am flagged and will get worse assistance next time to to this.

If they want to whine about not having enough people in customer service, hire more. I pay for a service, they provide the service. If they can't pay for their end, charge a little more. Or get a clue about management! Don't put in bullcrap rules like this that make it worse to get any help!

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